Returns & Cancellation Policy
(PLEASE  READ  CAREFULLY!)

Cancellations:
If you pay by charge card and if you cancel your order you have until the product is shipped, usually 2-3 days to cancel with a 100% refund.  Once the order has been shipped from the manufacture, you will be charged a 15% restocking fee and all shipping charges.  This fee can be totally avoided if you place another order with us within the next 10 days. You may NOT cancel because "You found it cheaper somewhere else" as we will price match any legitimate competitors price. Just ask!

Returns:
Please phone us with your concern and give us a chance to resolve the issue.  If we can not, we will issue a return authorization number.

Custom orders, such as Copper items (Cupola, Finials and Vents), are refundable for 3 days from date of order, after that time the manufacturing process has begun and there will be a prorated refund based on completion of the item up to 75% of the item cost. Please contact us and advise us of a cancellation intent and allow us to workout a solution to your concerns.  If a resolution can not be made, we will stop the manufacturing process immediately and advise you as to the charges and refund expected.

CUSTOM items such as all of the address/house number plaques, ALL CUSTOM MADE One-of-a-kind Wood Mailboxes, Cupola's, Arbors and custom vinyl address numbers (personalization) are not returnable unless defective or damaged in shipping, as they are custom-made just for you. If you order a returnable mailbox with personalization attached and return it, you will not be refunded the cost of the personalization, as it will be unusable to anyone else.

ALL Refunds will be completed within 45 days of the cancellation of the order.

Once the order is shipped, unless another purchase of similar value is made within 10 days,
a 15% MANDATORY re-stocking fee will apply to all purchases,
whether you have received the item or not..

Unless specifically stated otherwise on this web page, you may return any STOCK item, for any reason within 60 days of purchase, at your expense for a credit of the actual item only, less a 15% re-stocking fee. Shipping costs are not  refundable. Item(s) must be returned in it's original box, and if necessary double boxed to avoid shipping damage, (which you are responsible for) and received by us in good, re-sellable condition. The item also must be NEW, and in unused condition.

You may insure the item, but if it was packaged poorly by you, UPS, DHL or the Post Office will not cover the loss. THERE IS NO INSURANCE COVERAGE if you don't pack it well. Packing it well means there must be at least 2"-3" of padding around the entire item. If item is received by us in damaged condition, and we can't re-sell it here in our store to someone else, we can't issue you any credit for it. Please return via regular UPS Ground or USPS (Post Office) Ground or Priority Mail. Either is fine with us, so please use whichever is the most inexpensive and convenient for you. WARNING! Damage in shipping is common so pack it well! Do not trust the box it arrived in!

Once item is received by us, within 45 days you will be issued either a credit on your charge card. Please keep in mind this 15% re-stocking fee applies to all returns.

There is no re-stocking fee if you purchase something else from us
within 10 days of similar or equal value!

During free shipping promotions, if you return an item that has "free shipping", you will be refunded your full item price, minus the 15% restocking fee.   Shipping the returned items are your responsibility. 

We can not be held responsible for manufactures delays, as issues at these companies are out of our control and are not reason for cancellation.  If an order is delayed, you may change your order to another item 

Shipping Damage:
SAVE ALL PACKAGING MATERIALS AND LEAVE BOX AS INTACT AS POSSIBLE. If the delivery driver is there, have him/her note the damage in their records. Open the package while the driver is watching if you can.

Call us immediately at (248)766-1278 for instructions! UPS may send a representative to inspect the damaged item. If a damage claim is not filed within 72 hours, you loose your rights for any sort of a claim. This is per UPS/FedEx/DHL rules.

In case of a problem, please contact us first before contacting Visa, Master Card or American Express regarding our transaction and give us at least 48 hours (2 WORKING DAYS) to rectify the situation. We WILL adjust your transaction from here within 10 days. Do not contact any of the charge card companies regarding our transaction, as this will only delay any resolution, while the credit card companies sort out the complaint. They also can charge up to a $30 fee just for you telephoning them.  We WILL pass this fee on to you and not give you a full credit if you don't allow us time to look into the problem. 

Warrantee Claims:
Each item has it own manufactures warranty.  Please contact us if you have an issue, and we will work with the manufacture to resolve the issue. If we receive more than 2 complaints per year on any product, and the manufacture does not offer you a suitable resolution, and you tell us about it, that manufactures product line is at serious risk of being removed from our product mix.

MOST products on this web site have an unconditional warrantee for a period of one year against the paint failing. You will need to provide proof of purchase, which is a copy of your confirmation number and order. You will need to provide a copy of your credit card statement that the charge was on as well.

In ALL instances, vandalism or abuse is NEVER a valid claim for a return/refund/replacement unless otherwise stated on the web page that item is on.

If you have any questions or concerns, please contact us at (248) 766-1278